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FAQ

Q: What are stretch marks?

A: Stretch marks are very simply dermal scars. Elastin and collagen are fiber-like structural proteins that are woven together to form the ‘fabric’ of the skin. These proteins bind the skin giving it strength and elasticity. Stretch marks occur when these elastic fibers are overstressed and eventually tear resulting in the unsightly scarring that we refer to as stretch marks.

Q: Does TriLASTIN-SR really work?

A: Yes. We have thousands of satisfied users in over 100 countries.

Q: Does TriLASTIN-SR carry a customer satisfaction guarantee?

A: EC Research stands behind the quality of each and every product we manufacture with a 90 day guarantee. If you are unhappy with any TriLASTIN product, we will promptly issue a refund to your credit card or replace or exchange an unsatisfactory product with a another. But we do ask that you adhere to a few reasonable guidelines. Please see product returns for guideline details and how to return or replace a product.

Q: What results can I expect by using TriLASTIN-SR?

A: Regular use of TriLASTIN-SR will reduce the appearance of existing or new stretch marks in as little as 3 weeks*.

TriLASTIN-SR is formulated to:
Provide visible reduction in the depth and length of stretch mark furrows;
Help firm and tighten loose, stretched skin;
Normalize tone and pigment discoloration;
Help maximize the skin’s elasticity;
Restore the skin’s natural smoothness and suppleness.

Q: Will TriLASTIN-SR help minimize stretch mark discoloration?

A: Yes. TriLASTIN-SR contains ingredients proven to be effective for normalizing skin tones.

Q: Is TriLASTIN-SR effective on all skin types and colors?

A: Yes. TriLASTIN-SR has been tested to be effective on all skin types and both light and dark complexions*.

Q: Is TriLASTIN-SR safe to use? Are there any side effects?

A: TriLASTIN-SR has been tested for safe use by an FDA registered independent laboratory and has been used by countless individuals in over 130 countries since its introduction in 2005. The formula is hypoallergenic and fragrance-free.

Q: Does TriLASTIN-SR work on general and surgical scars?

A: Yes. Stretch marks are a type of dermal scar tissue. Just as the TriLASTIN-SR formula works to normalize the visible scarring, uneven texture and red or whitened tone associated with stretch marks, the formula works the same way for other types of scars.

Q: Will TriLASTIN-SR work on old stretch marks?

A: Yes*. While newer stretch marks tend to be red in color, older stretch marks tend to be silver/white, with less contrast to the surrounding skin. Accordingly, older stretch marks respond quite well as they blend more easily into the surrounding tissue during ongoing treatment.

Q: Is TriLASTIN-SR FDA approved?

A: Since TriLASTIN-SR is available without a prescription, FDA approval is not required. TriLASTIN-SR is manufactured in an FDA-registered laboratory under the strictest quality control conditions as specified in the GMP (Good Manufacturing Practice) federal standard of guidelines.

Q: How long will a 5.5 oz. tube of TriLASTIN-SR last?

A: Depending on the size of the treated area, a 5.5 oz. tube of TriLASTIN-SR will last approximately 4 to 6 weeks when used as directed.

Q: Will the results reverse if I stop using TriLASTIN-SR?

A: No*. Results obtained from the use of TriLASTIN-SR will not reverse once use of the product is discontinued. However, it’s important to note that TriLASTIN-SR will help guard against the occurrence of new stretch marks by supplementing the structural proteins that provide strength and flexibility to the skin. Discontinuing use may make skin susceptible to future stretch marks.

Q: Is TriLASTIN-SR tested on animals?

A: No. TriLASTIN will never condone animal testing for any of our products.

Q: Can I place my order using the phone?

A: Yes, customer service representatives are available Monday through Friday, 9am – 5pm EST and can be reached at +1 877 311-SKIN to assist you in placing your order.

Q: Do you accept international orders?

A: Yes, in fact EC Research ships to over 130 countries. To place an international order, place the product you want into your cart. During the checkout process select your country from the drop-down list. If your country does not appear, we are unable to ship there at this time.

Q: How do I track my package?

A: Upon successfully placing an order, you will receive a confirmation email. Once your product ships, an email will be sent and if your order is trackable, it will contain a tracking number. You can find this information under the My Accounts page as well.

Q: I have a promotional code. How do I enter it?

A: Promotional / Discount codes are entered on the cart page during checkout.

Q: How do I know my order completed successfully?

A: Upon completion of your online order, you will be taken to a Thank You page that provides your order information. You will also receive a confirmation via e-mail.

Q: When will my order ship?

A: That depends on the method of shipping chosen during checkout. You will receive a notification via e-mail when your order ships. Most orders are shipped within a 24-48 hour time-frame depending on the method of shipping you choose.

Q: Does TriLASTIN give away samples?

A: We do not offer samples to customers because the small amount of product given in a samples would not provide any tangible results. TriLASTIN stands behind all of its products and that is why we offer a 100% satisfaction guarantee on all products purchased on this website.

Q: Is the information I enter on your website safe?

A: We do not share, sell, license or provide any information to third parties. All transactions on this website are conducted on secure SSL pages. For more information, please see our privacy policy.